Under direct and indirect supervision, the Patient Experience & Treatment Coordinator will be responsible for delivering an exceptional, high-touch experience for every patient and family while supporting the clinical team in guiding patients through recommended care. This individual will manage front desk responsibilities, including scheduling, patient communication, and treatment coordination.
Hours:
- Monday: 7:30 AM – 4:00 PM
- Wednesday: 7:30 AM – 4:00 PM
- Friday: 7:30 AM – 2:00 PM
As our perfect match, you:
- Are coachable with a positive, service-driven attitude.
- Take pride in delivering a warm, polished, and professional patient experience.
- Build trust with families and communicate with confidence and clarity.
- Present treatment plans effectively and help guide case acceptance.
- Collect estimated payments at the time of service and assist with patient balances as needed.
- Answer phones, schedule appointments, and confirm visits with attention to detail.
- Greet patients in a welcoming and personable manner.
- Maintain a calm, organized, and efficient front desk flow.
- Thrive in a fast-paced, team-oriented environment.
- They are reliable, punctual, and consistently professional.
Your history likely shows:
- Experience in dental, medical, hospitality, or customer service.
- Strong communication and interpersonal skills.
- Confidence in discussing treatment and financial arrangements.
- A natural ability to create a high-quality, service-focused experience.